Email Setup for Android Phones (Samsung and other)


Before you start:
A) Make sure you have the correct email settings for your account. Click here for a guide on finding your correct email settings. Other than the username (Email Address) and password, all settings will be exactly the same for all email accounts on the same domain.
B) If you're unsure what your email password is, click here for a guide on how to change it.
C) If your device has been logging in with the wrong password for some time, you may find that your IP address is automatically blocked on our server firewall. You can follow this guide to resolve an IP block.

Newer operating systems
Step 1 - Find the Settings app and open it.

cf0755d026af90a1182a45dc0522f5df63650b2e?t=ec0c5e925108757512c67b75ceefb1fa


Step 2 - Select Accounts.

06cf67942c35a874f8bc1c5061011dff10526869?t=cf2c8d989da906e8f804c4bc2bcf54c3


Step 3 - Select Add Account.

68bd05b3dda358c50d5c392be3102e76e3749ea1?t=42ddfb0faf1f074beb5b45701d6f45ac


Step 4 - Select Personal (IMAP).

904713c3da07b55b77786ff394bb5db284e4e4ae?t=9f415a01e0a66819bd8d09f82ac55c24


Step 5 - Add your email address, then select MANUAL SETUP.

076890614e03bf5444bfaf721d66c7b46399634c?t=3e9894c96e28993c8b44830bdf940dc2


Step 6 - Enter your Username, Password, and the incoming mail server settings found here, then select Next.

3d6d56080aed870913ffd0b4eb4f1ced4bcb0178?t=c13792a0d9b8754439ef41b9113b9f60


Note: On rare occasions, due to some network settings on your router/firewall or on an outdated mail client, the SSL settings above don't work. If you continue having problems, try these Non-SSL settings instead.

a846ef1ab7a066f6498b6946868a5fb8c9d00163?t=c1d529c86e1991a90530dd7c40cc641f


Step 7 - Enter your Outgoing server settings. Usually the SMTP server port is autoconfigured, but if not use port 465 for SSL (default) or port 587 for non-SSL.

89bba51ae94b7832aae7a90e42f360273020af18?t=fa982bfa4bde9d6ec0c8607bee1f4625


Step 8 - Leave these settings as default and select Next.

53b450ab547bbb946351f6fcfbec80ae35faeaa5?t=d16c7aa2e036e0283423e323a1323634

Step 9 - Enter in a name for your email account, and select Next.

5dd36a97801368771edf995470a3ce57f6a773c4?t=1afb736fc2a834444f98131b9aa4d7b3


Step 10 - Close the App completely, then open the default Gmail app and try sending an email from / to your email address (e.g. from [email protected] to [email protected]). If you can receive emails on the phone, your incoming settings are correct. If you can send mail from the phone, the outgoing mail settings are correct as well.

5d6867b708ec1ba983292c20cd30e8bffc132c99?t=293ecec9d7f7c70d4e833392c013451d


You are also able to add email accounts from within the Gmail app directly, by selecting Add Another Email Address. Otherwise, select the email address to start managing your emails.

e9ad19c1472fdd1640b7e2c81343ed038a7f747b?t=6300993a9a63a6d5277de8379f03d0f2



Older operating systems
Step 1 - Find the Settings app and open it.

e71e72d3b6fec49d7d47914011d2943fe43e3eca?t=39294e05bd64b40134b06a94d2bb5f34


Step 2 - Select Accounts.

5c60846b30294286bece49e80d326b2430dcc9e5?t=6fb4a94b39b05b0284c4e1304eb669db


Step 3 - Select Add account.

a64c8dcf4c4232cf232d0f19f00e61e9a6c7151d?t=4d28ea862cf2a29964216c296f853fa9


Step 4 - Select Personal (IMAP).

5c1efcbebc6a51c8d7a46f3e2257c8b1e8882aa2?t=d6e2f71b3116d25c5e804e31ccf20fdd


Step 5 - Type your email address and select MANUAL SETUP.

c04db53c09f3b90e41f82ea2ee501f37097679e3?t=1b04e768510cd7de5950327c2260ef6f


Step 6 - Select Personal (IMAP) again.

d5e4d0ebcfc81a50e9c05080ad936ee929b53745?t=cb3e8cfced0adeaa2e77f9dbd1456426


Step 7 - Add in the Incoming Server details and select Next.

e350ddb79f7d48e95730fbb0660fbf2ea7764b4f?t=1488574d7a5ad1eee54341afbc34054e

Step 8 - Add in the same settings again for the Outgoing Server and select Next.

e350ddb79f7d48e95730fbb0660fbf2ea7764b4f?t=1488574d7a5ad1eee54341afbc34054e


Step 9 - Select Next on this screen.

9b2bdc01005c2876f497403fd3924a2e754b5838?t=2fbdcdf55c4f12853514807f66ba4281


Step 10 - Type your name in and select Next to finish the setup.

227ec6838d7ebba183bc8d4dc59c4b24264c932e?t=c19cce3650a7a044e44af120307fbab5
Step 11 - Close the app completely, then open the default Mail app and try sending an email from / to your email address (e.g. from [email protected] to [email protected]). If you can receive emails on the phone, your incoming settings are correct. If you can send mail from the phone, the outgoing mail settings are correct as well.


For more tutorials on accessing emails and setting up email clients, view our Email Setup Guides.

  Print